Return Policy
We double-check the contents of all orders carefully before dispatch to our customers.
You can be confident about ordering just as much as any western retailer.
All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.
1.30days Manufacturer`s Warranty for defective items (excluding items damaged or misused after receipt, and problems caused by logistics).
2.Defective items must be reported and returned to us within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. We do not repair or replace items with an expired warranty.
We have a professional quality control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If an item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact us immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate us, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to us in order for us to send out a new piece.
What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period (If it is not stated in the product listing, contact us via email ).
In this case, please kindly provide us with proof as below:
1.The photos of original package with front and back sides
2.The photos or video of the defective item(s)
3.The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.Refund time is within 36 hours after customer service confirms.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the return shipping fee, and we are responsible for the shipping costs of arranging reshipment by air mail.
Warranty Exemptions and Notes
1.Product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2.If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
3.All returns must first be authorized by our Support team prior to return. If the customer has returned the package without prior authorization (R.M.A form), sends to the wrong address, returns an incorrect item, or submits an empty box, there will no compensation permitted in such cases.
4.Refund or Replacement: Once your return request is approved, you can choose to receive a refund or request a replacement item. Refunds are typically issued within 5 business days after approval.
Special Notes:
1.The shipping fee for sending the products back to us will be paid by customers .
2.During the return shipping, the customer is responsible for any and all customs charges, excise duties or tariffs during the item return. In these cases we will deduct the customs fees from your authorized refund amount.
3.We will ship the item to the customer via Flat Rate Shipping by default. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
4.Please pay attention to the return message, once the show sign, please contact us again
5.Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
6.Refund to account time: Approximately 3-5 working days.